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Privacy Policy

Privacy Policy:

At EKT Spare Parts, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us. By using our website, you consent to the practices described in this Privacy Policy. Please read this policy carefully:

1. Information We Collect:
– Personal Information: When you place an order or create an account on our website, we collect personal information such as your name, email address, phone number, and shipping address.
– Payment Information: We may collect payment details, such as credit/debit card information or other payment method details, to process your orders.
– Communication Information: We may collect information from your interactions with our customer support team, including emails, chat logs, or telephone conversations.

2. Use of Information:
– Order Processing: We use the collected information to process and fulfill your orders, communicate with you about your orders, and provide customer support.
– Account Management: If you create an account on our website, we may use your information to manage your account, including order history, preferences, and saved addresses.
– Personalization: We may use your information to personalize your shopping experience, including recommending relevant products or promotions based on your preferences.
– Communication: We may use your contact information to send you important updates, such as order confirmations, shipping notifications, and customer service messages.
– Marketing: With your consent, we may send you promotional emails or newsletters about our products, offers, and updates. You can opt-out of these communications at any time.
– Legal Compliance: We may use and disclose your information to comply with applicable laws, regulations, or legal processes.

3. Data Security:
– We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
– We use secure socket layer (SSL) technology to encrypt sensitive data during transmission.
– While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

4. Third-Party Services:
– We may engage third-party service providers to perform various functions on our behalf, such as payment processing, shipping, or marketing services.
– These third parties have access to your personal information only to the extent necessary to perform their functions and are obligated to maintain its confidentiality.

5. Data Retention:
– We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
– If you no longer wish to use our services or have your personal information stored, you may request deletion of your account by contacting our customer support.

6. Children’s Privacy:
– Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete the information promptly.

7. Changes to the Privacy Policy:
– We may update or revise this Privacy Policy from time to time. Any changes will be reflected on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

credit or debit cards not under the client’s name:

Verification of Credit/Debit Card Purchases:

In certain cases, when a customer makes a purchase on our website using a credit or debit card that is not under their name, we may require additional verification to ensure the security and legitimacy of the transaction. This verification process is implemented to protect both the customer and EKT Spare Parts from potential fraudulent activity. The following guidelines apply:

Verification Process:

If you make a purchase using a credit or debit card that does not match your name, we may request additional documentation to verify your identity and ownership of the card.
We will ask you to provide an image of your government-issued identification document (such as a passport or driver’s license) and an image of the front side of the card used for the purchase.
These documents will be used solely for verification purposes and will be handled in accordance with our privacy and data protection policies.
Purpose of Verification:

The purpose of this verification process is to confirm that the cardholder has authorized the transaction and to mitigate the risk of fraudulent activity.
By requesting these documents, we aim to protect both our customers and EKT Spare Parts from unauthorized card usage and potential financial loss.
Data Security:

We treat all customer data with the utmost care and take appropriate measures to safeguard the information provided during the verification process.
Any personal documents or images submitted for verification will be securely stored and accessed only by authorized personnel involved in the verification process.
Order Processing:

Upon successful verification, we will proceed with processing and fulfilling your order.
If the verification process raises any concerns or if we are unable to verify the provided information, we reserve the right to cancel the order and refund the payment.
Please note that this verification requirement applies to specific circumstances where the cardholder’s name differs from the purchaser’s name. We appreciate your understanding and cooperation in completing the verification process to ensure the security and legitimacy of all transactions.

If you have any questions, concerns, or requests related to your privacy or personal information, please contact our customer support. We are dedicated to addressing any inquiries and resolving any issues regarding your privacy and data protection.

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