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Returns and Refunds

Returns and Refunds:

At EKT Spare Parts, we understand that sometimes returns or exchanges may be necessary. We want to ensure your satisfaction with our products and provide a hassle-free return and refund process. Here is important information regarding our returns and refunds policy:

1. Eligibility for Returns:
– You may be eligible for a return if you have received a damaged or defective spare part, or if you received the incorrect item.
– Please note that some items, such as electrical components, may have specific return restrictions due to safety regulations. We will provide clear information regarding any such restrictions on the product page.

2. Timeframe for Return Requests:
– To initiate a return, you must submit a request within 24 hours of receiving the spare part.
– We encourage you to inspect the product upon delivery and report any issues promptly.

3. Return Process:
– To request a return, please fill out the return form available on our website. Provide all the necessary details, including your order number, contact information, and a clear description of the reason for the return.
– Our customer support team will review your request and provide further instructions on how to proceed with the return.

4. Condition of Returned Items:
– To qualify for a return, the spare part must be unused, in its original condition, and in the original packaging.
– We may request supporting evidence, such as photographs, to assess the condition of the item before approving the return.

5. Return Shipping:
– Unless the return is due to an error on our part (such as sending the wrong item or a defective product), the customer is responsible for the return shipping costs.
– We recommend using a trackable shipping method to ensure the safe return of the item.

6. Refund Process:
– Once we receive and inspect the returned spare part, we will process the refund.
– Instead of providing a direct refund to your payment method, we will credit the refunded amount to your wallet on our website. This amount can be used for future purchases on our site.
– The refund process may take a few business days to complete, depending on the payment method and any necessary verifications.

7. Refund Exceptions:
– Please note that certain items may be non-returnable or subject to specific conditions, such as perishable goods or customized parts.
– We will clearly indicate any exceptions or special conditions on the product page and during the checkout process.

8. Customer Support:
– If you have any questions or need assistance with the return and refund process, please reach out to our customer support team.
– You can contact us via email at support@ektspareparts.com or by calling our hotline at +97444115256. Our dedicated team is ready to assist you.

We strive to provide a seamless returns and refunds experience, ensuring your satisfaction with our products and services. If you have any further questions or concerns, please do not hesitate to contact us.

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