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FAQs

. How do I find the right spare part for my kitchen equipment?
– Our website provides a search bar where you can enter keywords, such as the model number or description of the part you need. You can also browse through our categories and filters to narrow down your options.

2. Are your spare parts genuine and original from the manufacturer?
– Yes, all our spare parts are sourced directly from the manufacturers, ensuring that they are genuine and of the highest quality.

3. Do you ship internationally?
– Yes, we offer worldwide shipping. Wherever you are located, we can deliver the spare parts to your doorstep.

4. How long does it take for my order to be delivered?
– The delivery time depends on your location and the shipping method chosen. We strive to process and dispatch orders as quickly as possible, and you can find estimated delivery times during the checkout process.

5. What are the available payment options?
– We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. You can choose the option that is most convenient for you during the checkout process.

6. Can I track my order?
– Yes, once your order is shipped, we will provide you with a tracking number. You can use this number to track the status of your shipment on our website or the respective courier’s website.

7. What if I receive a damaged or incorrect spare part?
– In such cases, please contact our customer support within 24 hours of receiving the part. We will assist you in initiating the return process and ensuring that you receive the correct part in a timely manner.

8. How do I request a refund?
– If you wish to request a refund, please fill out the refund form available on our website within 24 hours of receiving the part. The refunded amount will be added to your wallet on our website, which can be used for future purchases.

9. Do you offer warranty on spare parts?
– The warranty terms vary depending on the manufacturer and the specific spare part. You can find warranty information on the product page or contact our customer support for more details.

10. How can I contact your customer support?
– You can reach our customer support team through email at support@ektspareparts.com or by calling our hotline at +97444115256. We are available to assist you during our business hours.

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